Arnaud Dubat is Director of the Customer Care Department of CHOPIN Technologies (France). Arnaud has a Master in Science and Techniques for the agri-food industry and a Master in Marketing and International Strategy. His original background comes from Biochemistry and also has a miller's degree from the French School of Milling (ENSMIC). He started working for CHOPIN Technologies in 1989. His various occupations in the company put him in constant contact with producers and users of flour from around the world. Arnaud is an expert in standardization of AFNOR, ISO and CEN, teaches lectures at the "National Conservatory of Arts and Crafts". He is vice president of BIPEA, representative of the ICC corporate members and also actively participates in the AACCi standardization working groups.